Replacement Policy

No change-of-mind returns

Once an order is delivered in the condition and specification you ordered, it cannot be returned or refunded. This includes:

• No longer wanting the item, or preferring a different colour, size, or model
• Natural leather characteristics such as grain variation, texture, or colour depth. These are properties of Original Leather, not defects
• Discounted and personalised items, which are final sale in all cases

Please review the product page, dimensions, and photos carefully before ordering. Nothing in this policy limits your statutory rights in respect of defective goods.

Cancelling before dispatch

You may cancel your order any time before it is dispatched, for a full refund to your original payment method. Contact us with your order number by email, the contact page, or WhatsApp +91 89378 54654. Once dispatched, an order can no longer be cancelled.

Damaged, defective, or wrong item? Replaced free, with evidence

If your product arrives damaged, has a manufacturing defect, is the wrong item, or has a missing component, we replace it with a brand-new unit of the same model at no cost. Because replacements are free, every claim is verified:

• Report the issue within 24 hours of delivery
• An uncut unboxing video is mandatory: it must show the unopened parcel with the shipping label visible, the parcel being opened, and its full contents in one continuous take. Claims without an unboxing video may be declined
• Also share a photo of the shipping label and packaging, a photo of the full product, and a close-up photo of the issue
• Keep the item unused and in its original packaging until the claim is resolved

We verify every claim against our dispatch records, packing-station serial scans, and package weight, and by inspecting the item once it is back with us. If the claim is confirmed, your replacement ships promptly. If it is not confirmed, we share the inspection result with you and the claim is declined.

The 24-hour window and unboxing-video requirement apply to transit and fulfilment issues, which are only detectable at delivery. Manufacturing defects that surface later are covered by the Belford England warranty. If a verified claim cannot be replaced because the product is out of stock, we will offer you store credit or a refund instead.

How a replacement works

Contact us with your order number and evidence. Once your claim is accepted, we arrange a doorstep pickup of the original item wherever our courier partners are serviceable. You do not need to book a courier yourself.

If pickup is not serviceable at your location, we will ask you to ship the item to our Chennai warehouse (FELARQ VENTURES PRIVATE LIMITED, No 30/2, First Floor, Jai Nagar Colony, Pattalam, Choolai, Chennai 600012) using an insured, trackable service. For accepted claims we reimburse the courier charge agreed with our team before you ship.

Refused or undeliverable orders

Refusing a delivery is not a return method. If a delivery is refused or fails because of an incorrect address or the recipient being unreachable after two documented attempts, any refund due is processed only after the item reaches our warehouse and passes inspection, less our shipping and processing costs.

Fair use

This policy exists so genuine problems are fixed fast. To keep it that way:

• Every dispatch is serial-tracked and weighed. A replacement is only issued for the exact unit we shipped, returned complete
• Fabricated damage or parcel-tampering claims are declined and reported where appropriate
• Accounts with refused deliveries or unverified claims may be limited to prepaid payment or declined service

Contact Us

Questions about this policy or a claim? Reach us at sales@belfordengland.com or WhatsApp +91 89378 54654 (10 AM to 8 PM, Monday to Saturday).